- General Dynamics Information Technology (Fort Belvoir, VA)
- …+ years of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** ... **required** Transform technology into opportunity as a **Help Desk Support Service Specialist -...devices, and mobile devices. + Provides polite and friendly customer service + Attempts to resolve as… more
- General Dynamics Information Technology (Newington, VA)
- … desk technologies highlighted above + Demonstrated experience providing performance-based customer service support against multiple performance metrics ... your opportunity to make a personal impact as a Service Desk Manager managing a fast-paced ...projects. + Demonstrated success improving, optimizing, standardizing, and streamlining customer support processes that yielded improvements in… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …and varying hours as required. **Minimum Qualifications:** + 0-2 years Personal Computer experience including customer support or Help Desk . + 0-2 years of ... up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. **Duties and Responsibilities:** +… more
- System One (Stafford, VA)
- Service Desk (Part-Time - Tue-Sat 7 am...or similar * Desired - Call Center or front-line customer support experience * Desired - Knowledge of ... and W2 options Position Type: Multiyear Contract Summary The Service Desk is a fast-paced environment that...ITIL (Information Technology Infrastructure Library) * Desired - Previous customer service in a fast-paced environment *… more
- CACI International (Springfield, VA)
- Service Desk Technician (Mission) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee ... * * * You will perform as a Mission Service Desk Technician supporting a 24x7 government...ground segments across multiple locations providing enterprise level maintenance support , with high customer visibility into all… more
- General Dynamics Information Technology (Quantico, VA)
- …problems and answer queries by telephone or self- service ticket in support of internal and/or outside customer computer hardware, software, network, ... and developers to ensure services/incidents are completed + Provides an outstanding customer service experience in a variety of circumstances across all… more
- Children's Evaluation & Therapy Center (Lanham, MD)
- …is a plus) + Experience with file management, inventories, scheduling + Excellent customer service and communication skills + Excellent telephone etiquette + ... seeking an organized and proactive bilingual administrative assistant (front desk ) to join our organization. You will work directly...& Key Roles: + Always exhibits unified and consistent support of all company decisions + Performs a broad… more
- Leidos (Indian Head, MD)
- …Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support the Navy ... Services team. The candidate will be responsible for direct desk -side support to the customer ,...management software + Basic network troubleshooting skills + Excellent customer service skills + Excellent oral and… more
- ManTech (Springfield, VA)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... customer tickets in a ticketing system. + Outstanding customer service skills and practices. + Experience... skills and practices. + Experience contributing to a service desk technical knowledge base. **Preferred Qualifications:**… more
- Chenega Corporation (Fort Belvoir, VA)
- …System Services. Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support . + Respond to service requests, ... Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist - Seniorwill provide...the ticketing system, and acknowledge the request to the customer . + Manage ticketing system, by ensuring that tickets… more
- NANA Regional Corporation (Fredericksburg, VA)
- …Records, RTT, PCMD, mobile forensic reports, etc.) + Possess and demonstrate excellent customer service centric attitude + Be proficient with Microsoft Office ... with Engineering, Security, and Systems Administration teams to incorporate customer feedback and address key support and...least five (5) years direct related experience in help desk and network support + A minimum… more
- M. C. Dean (Caroline County, VA)
- …are vital for interacting with end-users and providing clear instructions and explanations. + IT Service Desk is a customer -facing role, so the ability to ... development and implementation of best practices within the IT Service Desk . **Job Requirements:** + A strong... customer inquiries, resolve issues, and provide exceptional service is crucial. + Analytical and problem-solving abilities are… more
- Chenega Corporation (Springfield, VA)
- …of experience working in the Federal marketplace. The **Junior Helpdesk Specialist** provides superior customer service in support of customer requests ... when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + Assist in providing technical assistance and … more
- Chenega Corporation (Springfield, VA)
- …are being addressed in a timely manner + Provide technical assistance and telephonic support for Service Desk to Intel Customers. + Maintains documentation ... Workflow Management services + Provide technical assistance and telephonic support for Service Desk to...+ Experience in the Intelligence Community + Exhibit excellent customer service , organizational and time management skills… more
- General Dynamics Information Technology (Newington, VA)
- …Promptly allocates calls as appropriate and be able to manage one or more customer service or service desk functions. + Logs incidents and service ... SSBI (T5) **Job Family:** Systems Administration **Skills:** Active Directory (AD), Customer Service ,Documentations,System Administration,Troubleshooting **Certifications:** CompTIA - Security+… more
- Chenega Corporation (Fort Belvoir, VA)
- … customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + Ensure ... tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial...organizational goals and objectives while striving to maintain top-quality customer service . + Attend bi-weekly Army Enterprise… more
- Chenega Corporation (Springfield, VA)
- …Springfield, VA FLSA Status: Exempt, Full Time, Regular Summary: Helpdesk Specialist provide superior customer service in support of customer request ... when contacting the Single-Point-of-Contact IT Service Desk This position is contingent upon contract award and...+ Experience in the Intelligence Community + Exhibit excellent customer service , organizational and time management skills… more
- CACI International (Springfield, VA)
- …services, and Carrier Ethernet + Responsible for collection of incident information through customer conversation, and self- service support tools. + Tracks ... them to closer, if possible + Provides Situational Awareness support to the Customer , to include updating...infrastructure components. Communicates promptly on progress. + Engages other service desk resources or appropriate service… more
- Travelers Insurance Company (Manassas, VA)
- …+ Handles files in compliance with state regulations, where applicable. + Provides excellent customer service to meet the needs of the insured, agent and all ... mandated. + On a rotational basis, engage in resolution desk technical work and resolution desk follow...outside property claim handling experience preferred. + Interpersonal and customer service skills - Advanced + Organizational… more
- Erickson Living (Springfield, VA)
- …and keyboarding. + Ability to respond appropriately to emergency situations. + Excellent customer service skills. + Current CPR Certification (BLS) is required + ... current and accurate information in employee medical records. + Performs front desk receptionist responsibilities to include data entry, assisting customers as they… more